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Frequently Asked Questions

The questions below cover the most common inquiries about using AI FILMS Studio. For more detailed information, please refer to our Terms and Conditions.

Account & Eligibility

Yes, you must be at least 18 years old to use AI FILMS Studio. If you are between 13 and 18, you may use the Platform only with the involvement and consent of a parent or legal guardian. The Platform is not intended for children under 13, and we do not knowingly provide services to or collect data from anyone under 13.
When registering for an account, you must provide accurate, current information including a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use.
You are responsible for the security of the devices you use with our Platform and for safeguarding your account password. AI FILMS is not liable for loss or damage arising from unauthorized access due to your failure to secure credentials or devices.

Subscription & Payment

No, AI FILMS Studio is a subscription-based service. Access requires an active paid subscription. No free tier is offered. Any creator can get started for a discounted price if they use an influencer link to sign up.
At AI FILMS Studio, we offer a seamless payment experience by supporting all major payment options facilitated through Stripe. This ensures that you can securely and conveniently manage your transactions using the method that best suits your needs.
All payments are final. If you decide to cancel your subscription, please note that we do not offer refunds for any unused portion of the subscription period. Cancelling stops future charges but does not refund unused time. This policy ensures that we can continue to provide high-quality services and maintain our pricing structure.
User credits obtained through a subscription are valid for 90 days from the date of purchase, unless otherwise specified. Referral credits also expire after 90 days of inactivity. AI FILMS Studio may modify the credit validity period at its discretion, and users will be notified of changes where reasonably practicable.
To unsubscribe: 1) Sign in to your account, 2) Go to https://studio.aifilms.ai/profile, 3) Click "Unsubscribe", 4) Check for a confirmation email. Please note that deleting an account does not automatically cancel a subscription. Your service will remain active until the end of the paid term.

Content & Ownership Rights

Yes, if you have a paid subscription plan, you are free to use any artifacts you generate on our platform. All users may commercially exploit their creations generated with AI FILMS Studio, subject to our Terms and applicable law.
You retain full ownership and intellectual property rights to any User Content you create, upload, or import into the Platform. However, by using the Platform and uploading User Content, you grant AI FILMS a limited, non-exclusive, worldwide, royalty-free license to host, process, display, and back up your content as necessary to operate and improve the Platform.
Yes, you are free to import assets and export projects—your work is never locked in. You can import and export as many artifacts as you wish for your projects.

Technical & Support

Yes, we welcome any suggestions or requests for new features or models. Please reach out to us at info@aifilms.ai to submit your request.
You can log into the platform and go to our dedicated support page to send your issues or feedback. Support is provided via in-app tools or email. For questions, you can also contact support@studio.aifilms.ai.
For LLM Basic Completion Requests, credits are refunded only if a failure occurs within our system during submission. Failures occurring on third-party systems after successful submission are not refunded. For all other model requests, credits are automatically refunded when a request fails within our system.
AI FILMS Studio is committed to resolving billing issues amicably. Users should contact customer support before initiating a chargeback. Fees are generally non-refundable; any refund or credit is at AI FILMS Studio's sole discretion. For billing questions, contact support@studio.aifilms.ai.

Referrals & Miscellaneous

Referral credits are in-platform, have no cash value, expire after 90 days of inactivity, and may change. Abuse voids credits and may lead to account action. Any creator can get started for a discounted price if they use an influencer link to sign up.
Material changes to our Terms will be communicated to users; continued use of the Platform constitutes acceptance of any revisions. It remains the user's responsibility to review the most current Terms and Conditions.
For questions, contact support@studio.aifilms.ai. Our mailing address is: AI FILMS LLC, Wyoming, USA.
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